The phone gets answered, even when the counter is slammed

What it can do on a call

The agent works on the same sheet as your staff, through the same booking rules.

• Answer questions about hours, address, policies, and today's conditions such as a frost delay
• Check availability and quote the price for a date, time window, and group size
• Book a tee time, then confirm as pay at course or text the caller a secure link to pay
• Find a booking by phone number or confirmation code, then move or cancel it within your policy
• Add the caller to the waitlist when the time they want is full

It only quotes what the sheet says

The agent never makes up a time or a price. Availability and prices come only from the live sheet, and it reads the name, date, time, players, and total back to the caller before it holds anything.

It knows when to hand off

Memberships, tournaments, lessons, complaints, or a caller who asks for a person all go to your pro shop line with a short spoken summary so staff know what the call is about. If nobody answers, the caller can leave a voicemail that is transcribed into your call log.

You can see every call

Each call is logged with a transcript, what the agent did, and the outcome: booked, changed, cancelled, information only, handed off, or voicemail. The dashboard shows calls answered, calls booked, handoffs, and cost. Call recording is off unless you turn it on, and the greeting announces it where the law requires.